Your 100% satisfaction is guaranteed on any product you buy from us. Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 10 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method.
If you’re not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt.
Please note the following guidelines:
- Most of our items are handmade and therefore unique for each client. We can only offer refunds when the item you received is: (1) damaged or (2) a different model from what you had ordered. For any problems with size and for all other reasons you can request an exchange that will be processed promptly.
- Return or exchange of any item must be completed within 10 days of receipt.
- Any item returned for a refund or exchange must be in brand new condition, identical to the condition we shipped it to you.
- Before returning any item, please fill out our Return/Exchange form for a Return Merchandise Authorization (RMA).
- Items which are returned to us without our approval or a RMA number, will not be accepted.
- Please carefully repack your order and ship back to AlpacaMall.com via a carrier that provides tracking information so that we can verify shipping and delivery
- We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.
- Shipping charges are non-refundable unless the return/exchange is the result of our error.
- For exchanges that are not the result of our error, buyer must pay re-shipping costs.
- Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement/refund will be processed.
- Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.
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