ORDER PROCESSING:
As soon as you received information that you orderhas been shipped, you can track it by our system connected with the peruvianpostal service – SERPOST Peru, please check your information here Serpost Perú
We usually take 1 business day to process and shiporders. Once this process has been completed, we will e-mail you a trackingnumber of the package.
>> EmpireAlpacas.com isnot responsible for custom and import taxes charged locally by countries.Please refer to local regulations about importing items before order.
For yourconvenience we offer the following methods SHIPPING:
POST OFFICE – SERPOST (POSTAL SERVICES OF PERU).
- Certified AirMail
Certified Air Mail is a mail service provided the PostOffice. This service has the following characteristics:
Delivery Time:
| Shipping to: | Delivery Time (*) |
| South America | 10 to12 days |
| Mexico, Central America and the Caribbean | 17 to 19 days |
| U.S.A. and Canada | 17 to 19 days |
| Europe | 17 to 19 days |
| Japan | 17 to 19 days |
| Africa | 17 to 19 days |
| Asia | 17 to 19 days |
| South Pacific and Australia | 17 to 19 days |
- Express MailService ( EMS )
Express Mail Service is a courier service provided bythe Post Offices around the world. This service has the followingcharacteristics:
Delivery Time:
| Shipping to: | Delivery Time (*) |
| South America | 4 to 6 days |
| U.S.A. and Canada | 4 to 6 days |
| Mexico, Central America and the Caribbean | 5 to 7 days |
| Europe | 5 to 7 days |
| Japan | 5 to 7 days |
| South East Asia,Pacific and Australia | 5 to 7 days |
| Rest of Asia | 5 to 7 days |
| Africa | 6 to 8 days |
- DHL
DHL is a courier service company with worldwidecoverage. This service has the following characteristics: - Delivery Time:
| Shipping to: | Delivery Time (*) |
| U.S.A | 3 to 4 days |
| Canaday Mexico | 3 to 5 days |
| Central America and the Caribbean | 3 to 5 days |
| South America | 3 to 5 days |
| Europe | 4 to 6 days |
| Japan | 4 to 6 days |
| Asia | 5 to 7 days |
| Africa | 5 to 7 days |
| South Pacific and Australia | 5 to 7 days |
>> Shipping Address: DHL does not deliver toPost Office Boxes. If you want to use this service, please use a street addressfor shipping.
(*) Calendar days (except weekends) counting from theday the order is shipped. Orders are generally shipped on the next working dayafter they are received.
EmpireAlpacas.com not liable for estimated deliverytimes as these procedures tend to vary according to the availability of eachagency courier, whose processes are beyond our control. Other factors are thecountry of destination and their internment policies and customs of eachcountry.
| Questions? If this information does not answer your questions, please send an e-mail to: help@alpacaboom.com |
